Totally disgusted with their spa and Covana service
Had my hot tub for only a month and it already has a leaking jet. I purchased a Covana spa cover/gazebo with shades for over the hot tub and so far, THREE service men later, they are still incapable of properly installing the shades. They did manage to make screwhole indents on the gazebo frame from incorrect placements, attempted to install the shades ...one shade had the bracket fall off within hours and the other shade was installed crooked so there is a fold in it, installed a hot tub table incorrectly so now it is lopsided and things slide to the edge, the Covana cover seal is already buckling from being installed wrong. DO NOT MAKE ANY SPA PURCHSES FROM THIS COMPANY.
- Approximate cost of services:
- $34,000.00
- Company Response
We apologize for this profusely. I would be happy to investigate this with our service manager. The Covana covers do require regular maintenance and can complex for some setup situations or service repairs. We would be happy to connect. Please reach out to burlingtonservice@pioneerpools.com