House transformed but poor job and customer service
The guy who did the job was very friendly and colour matched very well. The house is transformed BUT job is not done and stain was left splattered in many areas.
In emailing, it has taken at least 3 days each time to get a response. Not much info was given up front, I had to ask questions and wait for a reply. Our first appointment was scheduled for a holiday and rescheduled only when I called a couple days before to ask if they were coming on a holiday. After the first day, we asked for sills to also be stained. Despite confirming we would pay the extra, they weren't done. There are missed spots by the front door. Splatters of stain were left on the fence, parging, garden rocks, banister, etc. Some plants were also crushed. Nearly a week later and we have heard little in regards to this and have no sense of whether the job will be done.
UPDATE (August 2017) The company did send people out to clean up the splatters. 90% of them are taken care of. Some still exist on parging and window/door frames. After contacting permatint, they left a bucket of colour matched stain for us to finish the job and discounted the cost to deal with the problems we encountered.
- Approximate cost of services:
- $2,000.00