Laura in Burlington

Carter painting did the outside of our home. From start to finish every single person I interacted with was friendly and responsive. You could tell that each of them really did care about my experience. Having hired some other companies to complete work in our home and being disappointed with workmanship, I was tentative on how this would go. Carter Painting has restored my faith 100%. The entire process was easy. Yes I actually used the word easy for a home renovation project. From booking the estimate, to having the decorator come out to help choose colour (outside of the home was a big commitment) to the actual job it was easy. And the work the painters did was impeccable! Add to this, Carter was the lowest quote we received. I wouldn't consider any other company for future painting jobs based on this experience. The photos below are house before, then with brick stained and after Carter did the painting on top. (The last photo shows how well they did cutting in around items and blending in others) The decorator was awesome a helping choose a great colour! Transformed and I'm over the moon!

The guy who did the job was very friendly and colour matched very well. The house is transformed BUT job is not done and stain was left splattered in many areas. In emailing, it has taken at least 3 days each time to get a response. Not much info was given up front, I had to ask questions and wait for a reply. Our first appointment was scheduled for a holiday and rescheduled only when I called a couple days before to ask if they were coming on a holiday. After the first day, we asked for sills to also be stained. Despite confirming we would pay the extra, they weren't done. There are missed spots by the front door. Splatters of stain were left on the fence, parging, garden rocks, banister, etc. Some plants were also crushed. Nearly a week later and we have heard little in regards to this and have no sense of whether the job will be done. UPDATE (August 2017) The company did send people out to clean up the splatters. 90% of them are taken care of. Some still exist on parging and window/door frames. After contacting permatint, they left a bucket of colour matched stain for us to finish the job and discounted the cost to deal with the problems we encountered.