On August 9, 2018 I enjoyed absolutely exemplary service from the Peel Heating and AC team during an all-day installation of a replacement A/C, Furnace, Humidifier, Air Cleaner and WiFi thermostat solution that, FYI, I ordered through Costco's Installation Services program (unbelievable price along with $1500 Costco cash card)!
Before the master technician, Marcel (more on him later), arrived, two younger, thoroughly professional and pleasant installation technicians - Alex and Kyle - showed up to assess the furnace room and A/C outside unit and begin prepping for the installation. I cannot complement these two young men enough! Not only were they polite and competent, but they had no problem addressing my questions and concerns. Then Marcel arrived and the team got even better! He has been in the business for 20 years and believe me it shows! Incredibly professional, thorough, again answered any questions/concerns I had during installation AND he proceeded to execute an astonishingly "clean" installation of a completely new HVAC installation in my furnace room.
New furnace, new A/C evaporator/coil set, new air cleaner element, and new lower return duct work, and new larger HVAC exhaust and air supply piping. Alex and Kyle took care of a new outside A/C compressor unit. In addition, they "corrected" outside piping and electrical components that were not compliant with current standards. They cleaned up everything almost as thoroughly as my Italian wife would (it would be tough to actually meet her standard lol).
One more thing about Marcel - I commented to him during the work that I noticed more than a few occasions where if my late father was supervising his work, he would be impressed by the way Marcel did not "cut corners" with how he installed or fixed various items.
Obviously, I like most people don't order new HVAC systems or even components that often, and this was my first time using the services of Peel Heating and AC, so I only have this work to comment on. However, if this particular team is any indication of how Peel approaches their work and their customers, then I have no hesitation in recommending them for work of this kind, and I anticipate taking advantage of their expertise in the future if needed (although I hope I don't need them very often!).
- Approximate cost of services:
- $14,000.00
- Company Response
Ken, thank you for such a thorough review on the exceptional customer service and quality work you received for your assessment and install. It is great to hear that Alex, Kyle and Marcel's worth ethic did not go unnoticed.