Heat Pump & Furnace replacement
Heat Pump & Furnace replaced in May.
At completion of external unit I went outside and was puzzled as to why the installers had _drilled_ through the heat pump mounting brackets to put in small machine screws, when clearly the heat pump was supposed to be mounted using bolts.
I was told "they weren't given the bolts"...
Now, 1.5 months later, the heat pump has stopped working, and there are no technicians available to look at it today. I was told initially I will have to wait until tomorrow evening. Also, upon inspection, one set of "screws" have already rusted through.
- Approximate cost of services:
- $14,000.00
- Company Response
Joe, thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at (289) 948-1662. Thank you!