On a cold Saturday night after dinner, my family returned home and tried to open the garage door. The garage door went up half way before stopping... so we lowered it again and tried to re-open it, but this time the door didn't even go up halfway. After manually lifting the door open, I found Open Sesame on Homestars, and thankfully I was able to reach Steve directly on a Saturday night!
Steve was so experienced and knowledgeable, that he was able to accurately identify the problem over the phone in minutes, instantly quoted me a fixed price including parts and labour, and we set a time for Sunday immediately! There was no haggling over weekend rates, emergency rates, his availability, no third-person appointment-taker... What a quick and easy deal!
Again, Steve was so experienced that he was able to give me a firm time-frame for the repairs (just 45 minutes), and when the job was done, he also showed me all the broken parts in the motor as confirmation.
Throughout the entire process, Steve was very courteous and polite, clear in his explanations, and had the utmost respect for my convenience and time. I would recommend Steve to anyone - thank you for your help!
- Approximate cost of services:
- $130.00