Barbecue World

Their customer service is terrible. I phoned to inquire about a particular model of BBQ and was told it was in stock. When I arrived it wasn't, only the more expensive version. The salesman blamed the "clerk" for this error. The "clerk", however, is the telephone representative ot the business.I was told that they would call me back within 48 hours to let me know of availabilty, that didn't happen. I called and ordered the model I wanted and confirmed the price. When the BBQ arrived it was $200.00 more than the website price, their explanation was that the website showed last year's model and they hadn't updated it yet. the staff even commented that it wasn't very professional.I would suggest you take your business elsewhere and avoid the aggravation

Ontario Gas Barbecue offers a fantastic selection of natural gas, propane, and charcoal BBQs. In fact, they're the world's largest barbecue store! The attentive staff explained the pros and cons of several models on my short list to help me feel comfortable with my decision. Love my new BBQ and wouldn't hesitate to shop at Ontario Gas Barbecue again in the future!

After buying a brand new wood-pellet grill, I noticed immediately that there was defect in the grill, resulting in heat loss and uneven cooking. Ontario Gas BBQ refused to help in any way and referred me to the manufacturer (even though the grill was brand new). The manufacturer referred me back to the store...This continued for two FULL years -- the grill simply rusting meantime -- until the problem was resolved by another dealer (who has won my repeat business!). Rest assured, I won't be buying a barbecue from them again, nor deal with this manufacturer.

Shop around and you will find better deals and service elsewhere.

I don't generally post negative reviews, but in this case I feel that the full picture needs to be painted so others don't find themselves in the same situation. Caveat emptor.

wanted a reliable bbq, and a good price...we found one here...have it for 1 yr now and cooks great...we have had so many compliments on it....i would recomend this store and products to anyone looking for a great bbq....

We were extremely impressed with both their website and their store. Very knowledgeable and friendly staff, competitive prices, and great selection. We were buying a BBQ as a gift and they helped us select the perfect one. Thank-you!

Went to Ontario Gad BBQ as they are one of the only stores in the GTA that have a wide variety of Weber Q BBQ's The staff were friendly and knowledgable and helped me to select the perfect BBQ for my condo. The BBQ is light, portable and cooks and amazing steak.

Went into the store after browsing their website and was thrilled with the service. The BBQ was a gift, and we were on a budget - but the salespeople were so helpful. Their selection is incredible, but the salespeople help even the most novice BBQ buyers feel right at home ! Incredible experience !

They have a great selection. The staff was highly knowledgeable. I was very pleased with my purchase of a weber BBQ. I did my research and the prices were definitely the best. Worth the drive!

They have a huge selection of manufacturers & models, from affordable to extravagant. Staff is knowledgeable and helpfull. If the huge box the BBQ comes in won't fit in your car (and it won't in most cases), the guys at the loading dock will unpack it for you so that you have several smaller pieces.