Consumers Choice Home Improvements

We were very happy and satisfied the companies products, service and installation. We visited the showroom and found it to be very well laid out and they had a good sample of all the products available. The showroom staff were helpful as well as the sales rep who came to our home. We were also very happy with the installation. The installers were very knowledgeable and professional. The area was cleaned up before they left and they also disposed of the old doors. Our overall experience was very good.

I replaced 13 windows in my home, 9 of these are in my kitchen which I renovated this past summer. I purchased 8, cottage style or Oriel windows, that look on to the back yard of my home. This style of window, has the division middle horizontal bar one third of the way down the window. Looking out now is much more pleasant as the view is not divided in half as the old windows were. I am very happy with them. I would recommend these windows for any home that does not want their view divided in half.

I contracted Consumer's Choice to replace the windows in my home. I was originally only looking for a dormer window to be replaced with a walkout to my roof deck, but their prices seemed good so I got them to do the whole house. A salesman named Mike came to my home to give me a quote, and said that his installer would have to come and give an exact price on the walkout, but that it would surely be less than $1000. When the installer came to measure all the windows, he said that the walkout was not a job that they could do. I phoned Mike, sand he said he would talk to the installer, not to worry, that they would take care of the walk-out. After following up several times over a few weeks and getting the run-around, I said I wanted to cancel my order. Mike said he would put me in touch with the company VP. The VP said that they were very sorry, but that they could not do the walk-out. I demanded a discount on my order, but they said the best they could do was a discount on a future order. When the installers came to install the windows, they tracked dirt all over the house (see pictures of my floors), and left the front door open most of the time (in the middle of winter). They didn't remove the old storm glass on a 3rd floor window, and I had to hound them many times to come back in the Spring to finish it. I then had to hound them for the screen, which they had not given me. I've never experienced such bad custmer service before. The windows seem fine, but I paid for double glazing for more sound resitance and I'm not convinced I got that, since it's pretty loud from outside.

REGARDING COMPANY RESPONSE:
Stan Greenberg has responded below to my review. Homestars asked me to provide proof that I contracted services from these guys in order to keep my review published (which is fair enough and I was happy to do so), and in looking through my files, I found my correspondence with the VP I mentioned, and it was actually Stan. Sorry Stan, you missed your chance to make things right... You said a discount on future purchases was the best you could do. Your installation guys did use dropsheets on my carpet stairs, but not at all on on my hardwood floors.

Quality of windows and installation services were exceptional. Competitively priced with excellent payment plans. Looks like a brand new house. very happy with results and looking forward to cooler summers and warmer winters inside.