I'm going to start with the positives and say that our installers were fantastic, worked very hard and we couldn't be more happy with them. They got to our place when they were scheduled to, and dealt with our previous door which was a disaster. Did not look like a fun job, but they made sure it all got done and kept us involved along the way to make sure we would be happy with the end result. We've only had the door and sidelights installed for a week now, but we're happy with the quality of the product
Our only negative would be the sales guy we dealt with. During the initial consult, we weren't 100% sure on the direction we wanted to take, but we were told by the sales guy this wasn't a problem and to just contact him if we decided we wanted to change anything as it would take a while for the order to go through, proper measurements to be taken, etc. Phone calls and emails went unanswered, eventually we talked to head office but it was very frustrating to say the least. Eventually we were able to change our order but it was a painful process.
To summarize, good product and great, hardworking installers but I wouldn't deal with that sales rep again.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Eric thank you for the feedback. Our Sales Consultants typically respond quickly to any phone call or message. This will be looked into. It was a difficult install, but we're happy to hear you are pleased with the final product and the crew that worked so hard. We look forward to the opportunity to assist you on future projects.