This is our 2nd time using Nortown in nearly 6 months and we decided to use them again because of our first experience. The 2nd experience was not as good. The promise of using mats and padding on the floors in the new house was never followed. Considering we have wood floors everywhere, we were really concerned about scratches. Also, this moving team was not as good as the first ones and as they were moving our furniture into the new house, I saw them hold shelving units/drawers upside down over their heads to move items over railings. When I finally started to unpack, I had a mess to deal with since all the items were thrown about inside. Overall, there was a decent amount of positives and same number of negatives. They were very prompt, quick, and priced very reasonably but they were not keeping their promises, had a lack of attention to detail, and it felt a bit careless.
- Company Response
Thank you so much for the nice review.