furnace, air conditioning, air filter, and humidifier
Researched this purchase to death before we made the calls for estimates. Coincidentally our 14 yr old air conditioner died at the same time which then put some urgency to the timeline.
Northwood was highly recommended and really knew their product. Their estimate was competitive and they squeezed us into their installation schedule.
The installation team was fantastic. They explained thoroughly a couple of modifications they needed to make. And they left the basement clean as a whistle when they were done.
The office team was also very helpful and professional when the time came for finalizing the payment.
After a few weeks with no air conditioning in the midst of a hot spell we were thrilled to finally turn on the new air conditioner and couldn't believe how quickly and beautifully the house cooled off. So they clearly recommended the correct size A/C unit for our home.
Very happy so far and the warranty is exceptional so we are confident heading into the winter.
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UPDATE: Here we are on Dec 29th with no heat and freezing temperatures outside. The temperature in the house is falling fast and despite calling this morning, Northwood tells us "Sorry" can't send anyone til tomorrow. I consider no heat on a freezing day to be something that warrants an urgent service call. So my family gets to freeze for the rest of the day AND overnight. Thanks a lot Northwood.... This kind of subpar service is what moves a company into the unacceptable category. VERY VERY VERY DISAPPOINTED. Stay away from Northwood - lots of companies can install the furnace but it is what you encounter on the freezing day when you have no heat that you need to worry about and Northwood has just failed miserably.
- Approximate cost of services:
- $10,000.00
- Any advice to offer fellow homeowners facing a similar project?
- Be sure you understand how and where the furnace will vent and what it will look like.