Called Nimby to deal with a rodent problem after hearing scratching in the walls. Alan came to inspect, could not determine what type of rodent this was, charged me $100.00, and told me to wait until there was clear evidence. Not good advice since rodents multiply quickly. When I finally did have something concrete, I called him back. By then the problem was far worse. Alan set one trap and put down poison in the basement ceiling space, assuring me that he had a great deal of expertise and success dealing with rodents. I expressed my concern that I could end up with a dead rodent inside my wall space, and the awful smell which takes a long time to get rid of . Alan assured me that he would deal with it if that happened. It did in fact happen, at which point Alan asked for more money. I had already paid him a total of $400.00. When I reminded him that the service came with a six month warranty he advised that this was a limited warranty and stopped returning my calls or text messages. I called the owner of the company, whose attitude was equally callous and shoddy. There was no interest in providing fair service to the customer. I had to hire another company to deal with the problem.
- Approximate cost of services:
- $400.00