New Canadian Drain & Plumbing Ltd

Fantastic work!

We were 4 months into our new home when we discovered a drain snake hidden in our crawl space. Soon after, water started backing up in our basement drain-clearly the previous owners were aware of this and did not disclose.

We called Canadian Drain and they were at our house within the hour. Isaac was an absolute professional-used a camera snake to identify the problem, located the exact spot where the trap was and clearly explained the work that needed to be done (a $2400 job).

The crew (Yuri, Ivan and another young man whose name I did not get) started the very next day. A few hours into their work, they discovered it was a much larger plumbing job than originally intended (the pipes were butchered-a previous owner had cut holes in the clay pipes and installed the basement kitchen and laundry plumbing through these rough openings, thereby compromising all the plumbing).

Again, Isaac was very patient and explained exactly what work needed to be done given the new circumstances. He also understood how stressful this was as we had just bought our house and did his best to alleviate the stress.

A 1 day job turned into a 4 day job with the crew replacing the clay pipes and plumbing stack, and properly installing the kitchen and laundry sinks etc. This included tearing up concrete and digging 8 feet down. The crew arrived early, worked hard, and took especial care to minimize the damage to our basement kitchen which we had just had installed (they ended up only having to cut out a hole in the cabinet housing the sink). Yuri also made a point of regularly showing me the work in progress so that I could understand just what a mess the plumbing was. They also cleaned up each day and made sure all holes were cemented before the next rainfall.

Everyone we dealt with was professional and very respectful.

To top it off, Isaac took a look at all of our other plumbing just so we could have piece of mind. He ended up replacing the plumbing in both our bathrooms (at no additional charge) which our handyman had poorly installed.

Isaac did not expect final payment till all the work on their end was complete-this included making sure we had our rebate paperwork (for backup sewage valve) in our hands.

I highly recommend these guys-they know their stuff!