DO NOT hire these guys. I suspect the 26 "glowing reviews" that were recently removed by Homestars were written by Rebath reps themselves. Here is our story - in detail. Note it ends with us having to call the police!
Russell and Jack visited my home and gave me a quote of $2000 (full waterproof wall surround for 2 showers). They told me the deal was only valid if I agreed to it immediately. I was told to write a cheque for $500 to “Jack” and not “Rebath”. When I questioned this, Russell stated that was the only way they could provide a discount but assured me the work was still being conducted by “Rebath”. I wrote the cheque as instructed. I was told the project would take 3-4 hours to complete and work was scheduled to begin in a few days.
On the scheduled day, Jack, Russell and 2 crew members arrived at noon. A few minutes after arriving (and before the work had even been started), Russell wanted to settle the final payment as he told me he had other “Rebath appointments” that day. I informed him that the contract he had emailed had failed to open. Russell provided a written contract on paper which stated “Dublin General Contracting Services”. I questioned this and asked if the work was being conducted by Rebath and was assured by him that it was. I then handed over $1500 in cash. Jack and Russell then departed the work site. Before leaving, they assured me I could run errands while the crew worked so I did. When I returned 90 minutes later, I discovered the crew had left and the work was incomplete. Only one of the showers had been started on and the quality of the work was very poor (the wall surround peeling off the shower walls, gaps between the sheets). I immediately called Russell and was told that the crew needed “black sealant” as the waterproof wall surround would not adhere to one of the shower walls. Russell told me the crew would return the next day.
The crew DID NOT return the next day. I made a number of calls to Russell throughout the day and (when he did answer the phone) he assured me that our house was on the schedule. By the end of the day, still no crew had shown up. I called Russell again and he promised me they would be at the house at 7am the next morning.
The next morning, the crew DID NOT show up. I called Russell throughout the day. His cell either went unanswered or it would conveniently "drop" the call mid sentence. At one point Jack called me. Jack explained he had no idea where the crew was and asked me to be patient. I reminded Jack that I had paid them in full and was concerned that I had been deceived. By 4 pm, still no crew. I called Russell but (again) he did not answer his phone. I then called Rebath and told them of what had transpired so far and voiced my frustration with Rebath’s lack of professionalism. The Rebath representative apologized and told me that they would send out an “emergency email” to Russell. At 4:20 pm, Russell called me and assured me he would be at our house the next morning and that he would complete the work himself. He also promised a $100 Keg gift certificate for the inconvenience that Rebath had caused.
The next day, Russell arrived (an hour late) with a crew member I had not seen before. There was no evidence of Russell having brought “black sealant” which he had earlier stated was necessary to complete the job. 30 minutes after arriving, Russell informed me that the wall surround would not stick to one wall in the shower and that he would need to remove the tiles on that wall. He informed me he would not charge an additional cost for this work because of all our hassle. Russell also informed me he did not have the right tools for this job (what a surprise!) and would return at 6:30am to complete the work.
At 6:30am, Russell DID NOT show up as promised. I called him and (again) he did not answer his phone (note the repetitive themes). I then called Rebath and spoke to Amber. I told her what had happened thus far (Russell and Jack's complete lack of professionalism, that we were putting a stop to the work order and demanding a refund. I reminded her that we had paid her company reps in full). Amber noted all this down and informed me that the company owner would be calling me shortly to go over the refund. The company owner-Sohail-never called.
Shortly after speaking with Amber, an irate Russell called my partner. Russell yelled at my partner, demanding to know why we had called the company. My partner informed him we were putting a stop to the work. At this point, Russell grew even more irate and made a verbal threat to my partner. Russell then hung up. I immediately contacted Rebath and informed Amber that Russell had threatened my partner and that we would contact the police if he arrived on our property.
Once I hung up, my partner and I decided to call the police. The police arrived and took our statement. The police informed us they would contact Russell by phone to inform him he was forbidden to have any contact with us.
And that's our Rebath story. To this day, we have not received a call from company owner-Sohail- and have not seen a penny of our $2000.
P.S we are now having the work properly done by professionals
