WAZA HOME COMFORT INC.

Even though it's been over a year and a half since I purchased my furnace & air conditioner, James continues to exemplify his exceptional customer focus. I have had a lot of challenges dealing with a certain financial company who unfortunately took over 1 of the wonderful company James' company used to deal with and James has been incredibly instrumental in helping me resolve the MANY ongoing issues I've encountered. To know I can call him anytime to seek his assistance is beyond comforting and reassuring.

Bottom line is if you're looking for an established company who offers exceptional products & superior customer service, Natural Choice Heating & Cooling is an EXCELLENT CHOICE !!!!!!

We had James and his crew at Natural Choice install a new furnace and hot water tank. I had a few other quotes provided by some of the "big guys" in Durham region but it came down to trusting who could do the best job at a reasonable price. James instills that confidence in knowing the depths of all the products he offers, best installation method for your house, as well as knowing what the customer wants and providing the best all-around customer service.

All of my questions and potential concerns were responded to same day (usually less than an hour), more quickly than any other contractor I've worked with - he has built a company that puts others to shame and I'm very glad we chose to use his company to do the install. The install crew (Matt and another fellow) worked all day to complete the install - one minor deficiency was resolved immediately the following morning (Saturday). Therefore you know this team puts whole effort and have extreme pride in the work they do for the customer. A++++

Thanks again - and I do love the Ecobee thermostat they installed (good recommendation James).

I recently had a furnace and central air system installed in my home and id like you to know the tech's (Eric Steve and Carl i belive was there names) were in my belief top notch they were polite professional efficient and knowledgeable. Id recommend your company to anyone based solely on the service i received from this crew

Thank you
A Happy Costumer

After a nasty encounter with the HVAC contractor recommended/used by our builder, we called Sears for a quote on a Saturday and James called back within a few hours. We are first time buyers who purchased a new build and were treated very poorly by the HVAC contractor used by our builder. We tried Sears as we felt we could trust their service and we were connected with Natural Choice. Within the first 10 minutes of chatting with James on the phone to get a rough quote, we knew we were going with his service. He took the time to explain things, discussed our concerns, recommended certain products and was very thorough, in an initial quote conversation. From then on, James has been nothing but accessible, friendly, helpful and extremely knowledgeable. The guys that came to install the unit were also awesome! We feel so much better knowing that we went with a company we can trust and who we plan to call in the future for any HVAC needs. I would highly recommend James, and Natural Choice to anyone! Thank you Sears for using such an exceptional company!

I got my furnace and air conditioning units from Natural Choice and they did the install. The two guys that came to do the install were great! They were late getting going but they stayed right to the end to finish all the work. It was raining, it was dark and one was injured but they both stuck it out to finish the job. Great workmanship and both really friendly.

BACKGROUND STORY: We had a furnace installed just before Christmas and the installer suggested we wait to have the A-coil installed until Spring so that we weren't spending a ton of money at Christmas time. This seemed like a good idea until Spring came along and the installer would not return my calls!
I contacted James from Natural Choice Heating and Cooling with urgency- it was a heat wave, and I was about 6 months pregnant with a non-functioning air conditioner. James replied IMMEDIATELY to my call, and even came over on a Sunday to give us a quote. To make it even better, he was able to install the new unit the same week (a heat wave week).
The installers themselves were professional and did an excellent job, cleaning up after themselves and even exchanging a patio stone underneath the unit for us.
I would DEFINITELY recommend Natural Choice Heating and Cooling.
Fast, reliable, professional and very personable!

Natural Choice sourced and installed a beautiful gas fireplace in my home. As well as a BBQ gas line. All installation work was completed in less than a day. I was very impressed with their thoroughness and efficient manner in which they got the job done! Very receptive to explaining every facet and function of the fireplace from routine maintenance to operation of the remote and features. I will be calling on the guys for all of my heating & cooling needs in the future.

Natural Choice Heating & Cooling saved us big time as some of the hottest days are approaching. Of course our AC died in the middle of some 30 degree weather. They came out to visit us super quick, made fast recommendations on potential products and were able to schedule us in within a couple of days. Can I just say everyone is sleeping much more soundly now!

My experience with Natural Choice Heating and Cooling was excellent. I had a new furnace and air conditioner installed. James was very professional, informative and answered all of my questions. I would highly recommend this company!

The install of my new air conditioner was on time and good workmanship can't ask for anything more, but I did and my requests were completed. Good work guys.