We had a clogged drain that was backing up our kitchen sink, and the laundry tub the floor below it. Robert, from Mr. Rooter, came and assessed the situation. He took apart the pipes under the kitchen sink to run the snake into the pipe. He explained what he was doing and about the different types of pipes and the pipe connections and sizes and where he thought the problem was. He was able to clear it quickly. He was knowledgeable and offered advice. It was $350, which I would have said was a lot, but it needed to be done – but then he went above and beyond by sending a camera down our main sewer pipe (for free). As we discussed back flow valves and other plumbing issues, he popped the floor drain, cleaned it out for us and ran a camera into the pipe to help us see its quality (if roots were getting in) and see the options. Friendly, helpful, neat, clean and knowledgeable.
- Approximate cost of services:
- $400.00
- Company Response
Hello C and thank you for posting this review for Mr Rooter and our technician Robert. We are glad to hear about the "above and beyond" service that you received and that you were kept well informed along. We respect our customers as well as their property by keeping everything neat and tidy as we would like that same treatment ourselves! Thank you for choosing Mr Rooter and have a great day!