Reviews

7/10

We had a clogged drain that was backing up our kitchen sink, and the laundry tub the floor below it. Robert, from Mr. Rooter, came and assessed the situation. He took apart the pipes under the kitchen sink to run the snake into the pipe. He explained what he was doing and about the different types of pipes and the pipe connections and sizes and where he thought the problem was. He was able to clear it quickly. He was knowledgeable and offered advice. It was $350, which I would have said was a lot, but it needed to be done – but then he went above and beyond by sending a camera down our main sewer pipe (for free). As we discussed back flow valves and other plumbing issues, he popped the floor drain, cleaned it out for us and ran a camera into the pipe to help us see its quality (if roots were getting in) and see the options. Friendly, helpful, neat, clean and knowledgeable.

Approximate cost of services:
$400.00
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Company Response

Hello C and thank you for posting this review for Mr Rooter and our technician Robert. We are glad to hear about the "above and beyond" service that you received and that you were kept well informed along. We respect our customers as well as their property by keeping everything neat and tidy as we would like that same treatment ourselves! Thank you for choosing Mr Rooter and have a great day!

10/10

Martino installed a new AC (only had window units before) and high efficiency furnace (to replace mid-efficiency), and a new humdifier. I was impressed with them in almost everything they did. Adam who gave us the quote was very knowledgeable and very helpful and patient, answering our many questions as we tried to decide which company to go with. After we signed with Martino, he was still just as dedicated to answering questions and supporting us. He really knew his stuff. Where other companies were promising rebates on things that actually would not have gotten rebates (the rebates had expired and we would have only found out months after the install), Adam was clear and honest from the beginning, telling us what rebates we would (and would not) get and which ones were worthwhile. He also knew his code requirements very well. They sent four workers (Todd, Nicholas, Jordan and Anthony), who all seemed skilled, friendly, polite and helpful. I was impressed that they didn’t take short cuts to make the work quicker (e.g., pull down old interlocking ceiling tiles versus trying to pull wire between the joists above it). I could tell it was not easy pulling the wire (for the new AC hook up – in a home from the 60s), but they got it done with minor disturbances to the existing ceiling. They did an excellent job installing. They removed a bit of interlocking brick outside and did some digging to get the patio stone for the AC level and neatly in place. It looks very good. They were neat, efficient and cleaned up well after themselves. When they were done, they explained and showed me how to use and care for everything. I was very impressed with Martino Contractors. I only hope the Goodman furnace, AC and the humidifier they installed do as well! I would not hesitate to use them again.

Approximate cost of services:
$8,000.00
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Company Response

Cynthia, you have written us a great review and we very much appreciate it. We are happy that you chose us to be your new HVAC provider and to now have you as a customer. We are here for you should you require any future service and look forward to working with you again. Thank you.