Moore & Russell Heating Ltd

We found water tank leakage on Friday night and contactdled Moore and Russell for urgent service. Great that they sent Jimmy over today and get it replaced. Jimmy is very professional and nice. He helped to replace my olde water heater out from closet and cleaned all areas afterwards. I will definitely recommend the service to any of my friends who has the need in future.

Jansen Kris and Ronid made the installation of my new dual heat pump a breeze!they were professional informative and most of all patient. What a great team!

would not recommend by any means- damage to our home. Left to repair ourselves- pictures speak for themselves (please check google review for images)

2 zone ductless heat pump installation. Very well done though later on we noticed that somehow another thermostat was disabled when it shouldn't have been, looks unintended, but we noticed way later. Would have been perfect otherwise.

R&M's service was excellent from the start with Caleb's assessment and pricing to Mardin and Nathan's on time arrival and installation of our furnace.

Hamid was very efficient, quick and personable. He explained everything that he did and answered all of my questions fully and succinctly.

Great technician.

We had a 3-head Lennox ductless mini split system installed in Sept 2023. There were some problems with the installation with the refrigerant lines protruding from our wall too far to close with drywall, but they did send a tech to fix that problem pretty quickly. 6 months later, we started smelling something musty and gross like old gym locker from all of the heads. They sent a tech to check it out and diagnosed it as having mould growing in the heads, despite them only being 6 months old. They scheduled us for a servicing which said would clean the coils and take care of the smell issue, which we were charged ~$200 for. The tech spent 15 minutes at our home, told us the system was working fine, and didnt clean anything. The heads still stink. Overall, what started as a good experience has been soured by this smell that renders the units unusable.

The service person arrived on time and was efficient in his maintenance. He provided advice on how to assist in keeping the furnace in top condition

Had Moore cone to see my house and give an estimate on a heat pump. The person, Caleb, that came by took the time to go over everything. Other places just came in, measured things and left. These guys took the time to fully understand what my home needed. Great experience.

They did excellent job and answered all questions we asked. I highly recommend to use them for the service.