Got the girls to come in and clean for 2 hours before a party and they broke our sink. They were very nice and I've used Molly maid about 10 times before without any problems. Unfortunately when you do have a problem apparently you're met with rude customer service. They left and told me to call the manager Ron (I think) who ended up calling me at 8pm that night. Although I can not be sure, he seemed to be intoxicated or at least very confused.
He Wouldn't accept that the sink did not "break itself" and said that his family was upset that we were arguing on the phone and I should not have called him so late on the night before New Year's Eve? (he called me.)
Then he proceeded to say that my fiancé would understand and he wanted to talk to him (which I knew would not end well since he was furious so I decided to not pass the phone over.)
It ended with him saying that the sink broke itself and that he would not take any responsibility for what happened.
The ladies were wonderful but I will never use them again nor will any of my friends. It's amazing how poor customer service can lose a company so many clients.
- Approximate cost of services:
- $170.00