So my boyfriend and I bought a condo and we decided to renovate the whole place, but were on a tight timeline. We used PEG because Ikea told us to. I have been looking at the other issues with PEG that people tell and it's funny for me to see the company completely disregard the problems that they have caused people, and simply blame the customer instead of taking responsibility, so I am very interested in seeing what they say about my comment. Since I work in social media, it's one of the first things that anyone will tell you is the worst idea for your company. Do NOT fight your customers as anyone who runs a good business knows that "the customer is always right." Especially on a social media platform.
First of all, my main concern is the fact that they take your money before they do anything, but refuse when they screw up to compensate for problems.
In short, the women Michelle on the phone is clearly someones daughter or family member because if anyone else was in her position and talked to a customer the way that she talked to me, she would be fired immediately. Might I add that I am a very calm and reasonable person, but I was waiting at home on "Day two" until 1pm and then called to asked why they had left our kitchen half done without anyone in the next day, Michelle told me that they had only booked me for one day.........
One day? I don't understand. Our kitchen is only half complete. Why would you only book one day if you've already taken our money and everyone told us it would be at least two.
Her very rude response went something like this: (and by something I mean exactly)
"I don't care if God himself told you it would be a two day job. We only booked you for one"
Okay. So,
1. Your company only booked us for one day when everyone that had seen the job and measured etc said it should be 2.
2. You get paid per cabinet, not per hour, and decided that you would wait for me to call and reschedule you to come finish the job that you have already been paid for
3. You're making rude religious comments like its my fault.
I'm sorry? So after all this their compensation ( after us having to stay in a hotel due to no running water because it would have cost less for us to do that then get our plumber in 2 times, my boyfriend and I having to take time off work, and ended up costing us over $600 in extra charges and we only asked for $400 plus whatever they thought was fair based on the way I was treated) was $150 and subtly but clearly because Michelle had been very rude to me and that they DO NOT compensate for any time off work or hotel rooms because of their mistakes. This may not seem like a lot of money to some people, but considering that I'm a 23 year old who is trying to start a life, save money for the future while still being able to live, $600 is a lot of money to me.
Finally, the only reason I know Michelle has not been fired, is because after I have been very specific about not wanting to talk to her anymore, she has called 2 more times (keep in mind this started over a month ago and it was a "ONE DAY JOB") because we are still having final issues with the way they set up our microwave.
I have seen other people have had good experiences with this company, and I know that the manager Joe has been extremely helpful once I got him involved and he seems to be the only person who really gives a crap about you, but I do suggest that if you're on a tight timeline and you need things to go remotely well, go with a company that is confident enough in their work that they will allow you to pay after they are done.
