Milani Plumbing, Heating & Air Conditioning

Milani technician came to do measurements to provide a job quote for a new heat pump which included "Manufactures warranty supply, one year parts and labour warranty on all other materials and workmanship." This assumes the quote is for a complete and functioning installation.

A new unit was installed by Milani technician (Craig) on December 5, 2023. The unit failed to function properly the first time we used it. Craig came to inspect the unit on July 8, 2024. He believed the issue was due to the length of the drain line connecting the condensate pan drain hole to the wall outlet. He admitted that he recognized during the unit installation the position of the drain hole and the length of the new drain line could pose a problem. To test his theory he disconnected the drain line from the outlet and let it dangle over the bathtub for direct drainage. This test did not fully work, the water still would not drain properly while the heat pump and the fan were running. I reached out to Milani's office to request a call from the technician to discuss. After following up multiple times over the past 2 weeks, the office claimed that Craig was too busy to return my calls. However I received a quote by email to install a condensate pump for $1,000 and it would NOT be covered by the warranty. I did not receive a complete quote up front, nor proper diagnosis of the drainage issue nor an explanation as to how this condensate pump would resolve the unknown/undisclosed issue. I also did not receive an explanation why it would not be covered by the warranty, other than "it wasnt possible to know for sure if a condensate pump was needed." This uncertainty was not communicated in the original job quote. Ever since Milani realized that this job is still under warranty, they have been completely unresponsive and ignore my requests for support. I tried escalating the issue but could not get past the office person who claimed that both the technician and the manager were busy. They have since offered me a 30% discount on the quote (that they should be covering in full) by email, still without any follow up calls to clarify the issue.

It's unacceptable to miss a $1,000 requirement in the quote and the installation and then expect a client to pay while under warranty.

After two unanswered emails to Sonja customer service manager Im writing this review.
Upon calling for a flooded basement bathroom, it was not disclosed there are two price rates. Before 9am, and $200 cheaper after 9am!! We could have made the decision to come after 9am, based on the urgency, if we knew. The service man told us that!!!
The serviceman determined it was a clogged sewer pipe. He only had a 100ft. Auger and was not able to reach the clog. He had no other equipment. We told him we are responsible to the main. He told us to call the City.
Later we noticed our basement toilet was leaking from the bottom. We called back for management but no one in till next day. Wasnt paying again. So after sucking up a leaking toilet for 16 hours Another Milani serviceman came next day and determined the seal had not been installed correctly by the previous serviceman. Milanis fault.
Sp paid $680 for a problem that wasnt fixed and left with a leaky toilet.
4.8 rating!!??? Absolutely not
Would not recommend this company

Manik from Milani was punctual, efficient and completed two tasks in one hour. He also gave me a quote for a pressure reducing valve and shut off value. The quote was much lower than a competitor's quote.

Horrible service. I paid $2000+ for them to change my furnace/AC blower motor in winter. After less than six months, when summer came, I tried to use AC, but the blower was not starting. I called them to come to check their work, they insisted I had to pay for it. So the second Milani guy came and spent one and half hours and totally had no clue about why the motor was not starting! but he ruthlessly charged me $340! He GUESSED it was the thermostat gong bad, I said please test with yours, he said he did not carry one, then left. Before left, he said I could complain to Milani so I could get some refund, he realized he did a crappy job! I called in another contractor(not Milani!), it turned out the first Milani guy wiring it wrong and second guy did not get it! The new contractor got it fixed in 5 minutes!

Would I recommend Milani? Absolutely NOT!

Claude was awesome at his craft thanks Milani and for sure to call again thanks again

Milani completed the installation of a Mitsubishi mini-split heat pump in our condo unit. The team of Matthew and Alex did an outstanding job and were very careful and thorough in their work. As well, the guys were very personable which helped make the installation a positive experience. They were fine representatives of the Milani company. So far the system is working great!

Called for a service on our furnace. They came and said they fixed it. Broke down a couple hours later. Then they came back a long time later (in December still had no heat in our house) and then said they needed a part so told us they ordered it. 3 weeks later still hadn't heard back and we figured out the part still hadn't been ordered. Then once they had the part they're service guy kept calling in 'sick' each Time he was scheduled to come over to make the fix. We eventually had to get another company to come fix our furnace which took under a week. Very poor service and never got our money back.

DW was professional, friendly and efficient. I was lucky he was in my area and provided service within an hour of my call for help. I also had my pipes replaced. He was also helpful in providing advice, at my request, on other plumbing changes I want in future. Thanks so much Milani for the excellent, friendly service.

Scheduled the appointment, provided with a date and time with three hour window for arrival. Called the day of and told that the plumber could not make it. Rescheduled for the next day. Told the call centre the part needed and requested the plumber bring it along from their warehouse. Plumber arrived as scheduled, promptly told me I needed to pay for parking and then complained about not being paid for techs last hour by Milani because he had to look around the part I requested. I paid for the parking. After an hour he finished the job. The faucet is not vertical, as in it doesnt point downward when in the off position. Instead it is on a 20 degree angle in the on position when off. He blamed the installer (what!?!) and said there was nothing he could do. He ask are you okay with that? When I said do I have a choice, he said not really. The next day the call centre called me about the appointment. I wish I hadnt answered as I was more frustrated afterward. Originally he offered to send another plumber to fix the cosmetic issue. He never made any comment about me, as the customer, paying for parking, or the immediate unprofessional/blaming approach of the plumber. Within minutes he called back and said that because they would be sending a different plumber, if that person determined there was no issue, then I would have to pay. So if the guys co-worker sides with him, then Im at fault. NEVER AGAIN. Super disappointing to pay so much money for such horrible service. My advice - go elsewhere.

Hossein was awesome, changed the valves and he was clean and fast

Thank you so much