Overcharged and problem not solved
After two unanswered emails to Sonja customer service manager Im writing this review.
Upon calling for a flooded basement bathroom, it was not disclosed there are two price rates. Before 9am, and $200 cheaper after 9am!! We could have made the decision to come after 9am, based on the urgency, if we knew. The service man told us that!!!
The serviceman determined it was a clogged sewer pipe. He only had a 100ft. Auger and was not able to reach the clog. He had no other equipment. We told him we are responsible to the main. He told us to call the City.
Later we noticed our basement toilet was leaking from the bottom. We called back for management but no one in till next day. Wasnt paying again. So after sucking up a leaking toilet for 16 hours Another Milani serviceman came next day and determined the seal had not been installed correctly by the previous serviceman. Milanis fault.
Sp paid $680 for a problem that wasnt fixed and left with a leaky toilet.
4.8 rating!!??? Absolutely not
Would not recommend this company
- Approximate cost of services:
- $680.00