Here are the reasons for my 5 star rating:
1. I am a demanding customer. I communicated with Michael over 15 times (email and phone) before the installation, regarding unit model numbers, multiple quotes, changes to installation options. Each time Michael responded promptly and with patience.
2. Michael visited us twice and his lead installer visited once even prior to the installation, during their busy season. Michael also visited the site during the installation. This shows focus on the customer.
3. His lead installer was patient, thorough and genuinely interested in doing a good job. Instead of a day and quarter, they spent two days to get the installation right. The finished install looks great.
4. Some issues came up during installation like incorrect parts from the supplier. Michael's family got involved, rushed to the supplier, picked up the correct parts and brought them to the site to get the job done on time.
5. Michael followed up a few days after installation to check how everything was working.
I am glad I listened to my gut feel after meeting with Michael and decided to go with them. For us the entire experience was very positive and I would recommend Mckinnon without hesitation.
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for your review, it was a pleasure to work with you.