The initial installation in 2012 took 2 weeks instead of 2 days and never worked properly and included a massive unexpected drywall repair. Yearly trouble, countless service calls, subpar performance and endless phone calls to the manufacturer - we discovered the reason: incompetent installation: The most important wire was rated for indoors (not outdoor) and was solid, not stranded, causing circuit boards to receive widely fluctuating voltages crippling the while system until they burned out, and now, only one unit works at a time - and barely. To fix this is going to take about $2000 minimum per unit. Eventually, the company gave up calling us back.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Nancy,
Thank you for your review. If you are experiencing any issues with our installation from 2012, please contact our office and we would be happy to assist you. In addition, if any of the parts are still under the manufacturer's warranty, we will honor them.
We are sorry that your expereince in 2012 did not meet your expectations.