Mckinnon Heating Cooling

We just had a very standard replacement of a pilot light made to a wall mounted space heater. This took the technician two seperate visits. His first visit was to tell us it was broken (really?! This cost us $210) and second visit was to replace the part (which we had already told them on the phone was required, but the service man did not bring any parts with him). Second visit cost us an additional $336). The service man was professional and pleasant, but he ended up charging us 1.5 hours of labour for what was actually about 45 minutes of work (all his time inside the house). This is clearly overbilling and gauging. The two visits I can accept (a crafty way of doubling up billing), but the blatant overbilling of time by more than double is a hard to accept.

When we called and questioned the billing, we were told that they bill by the GPS on the car and not by the time the service person spends in the house doing his job!! Don't bill me by GPS when I know excactly how long the job took. This is very dishonest and unprofessional and I will never McKinnon again for any project, big or small. Very bad first time experience.