Great until something goes wrong
We had used McKinnon previously with a water tank which has been great. We called them when our central AC broke and they recommended a ductless unit on our second floor. The unit only cools the staircase in our house and nothing else. We still need a portable AC unit in our bedrooms and the rest of our house (except for about 100 sq ft in our stairs is uncomfortably hot. When we told them that the unit was not doing as we were told they came to try to fix it and couldn't. They have not offered anything else and this unit was a complete waste. Next year we are going to need a central AC unit and someone to come and remove the ductless unit they installed, what a waste and horrible customer service.
- Approximate cost of services:
- $3,500.00
- Company Response
Thanks Alia for the review. We last attended at your home on July 27th and at no charge (despite the 1 year labour warranty had expired) performed a service call to address the issue of poor cooling. During that call, our service technician noted on the work order that if the system continued to not cool well, he recommended that we reclaim the refrigerant, flush and vacuum the system and then add the refrigerant to see if that would help. To date, we have not heard anything back from you. If there is an issue, we would be pleased to address it.
We would also like to note that when we quoted you, we provided an opinion that replacing your central air conditioning system with another one would not be advisable as you felt the system did not perform to your expectations and noted that your home does not have a second floor return air. This was our rationale to recommended a ductless system.
We cannot assist you if you do not communicate to us there is still an issue. Please contact our office to discuss and we would be pleased to help resolve the issue.