June 25th/2014 I had a new boiler installed. By July 5th, I started having water pressure issues. The boiler was checked and adjusted on July 7th/2014. In September heating issues started-I had no heat.
On October 5th a third call was made to fix the problem. No reply. I sent an email on Oct 9th and finally someone agreed to come out on October 23rd. Two weeks later. The technician came out and had to leave without fixing the boiler. I emailed their office. I was told by the owner I would get a reply on the 27th Of October, almost a month after I had reported my heating problem.
The technician came back on October 30th and spent 3 hours fixing my boiler. On December 1st, the temperature in the house dropped 3 degrees in 3 hours. I had to contact the company three times to get them to send back a technician on December 5th. The technician said parts were missing that should have been installed back in June. They didn't come out to fix the boiler until December 12th.
March 20/2015, water pressure had been weak to non-existent for a few days. I contacted the company three times. March 25th someone came by to check in on the boiler. Again it stopped working. March 27th a technician came by and said the wire in the heat exchanger was loose and needed to be fix. April 2nd, the office emailed to say they had the part and could fix it on April 6th.
I filed a complaint with the BBB in April and it took until August for them to contact the company who suggested I should have called them. The issue was never resolved.
- Approximate cost of services:
- $10,000.00