Our boiler was installed 4 years ago. We had a boiler that failed on us in mid-winter. Had probably been in the home 50 years and worked efficiently and silently for the 15 years we had it. McKinnon sold us a new mid-efficiency (old house - don't need high efficiency). We have had them back 5 times in 4 years to fix our Slant Fin Victory II. They have blown a vent hole in our foundation to bring freezing cold air into our basement all winter to get this thing to run. They have replaced a flow switch 3 or 4 times - $300 + $180/hr labour - payment by CC up front if you please. Apparently we aren't the first unhappy customers.
Our brand new boiler sound like a small airplane taking off in our basement every time it turns on. We were happy with our quiet boiler, preferred it to the noisy forced air in our previous home. Now this thing is louder than our previous forced air system when it comes on.
McKinnon's service team is available at their convenience and they could care less if you are out of heat in the winter. We have spoken directly to the president by this time and it was the worst customer service I have experienced in any company I have dealt with.
Avoid this company at all costs. I will never let them back in our house again.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Care more about their customers - once they have sold you a product they should stand behind it.
- Any advice to offer fellow homeowners facing a similar project?
- Get a warranty as long as you can on this product. The company Slant Fin will only stand behind their boiler - not the ignition switch to get it to work - that we have had to replace 3 or 4 times now.
- Company Response
Wow, it amazes me that when a client contacts our office with an abusive attitude, little or no flexibility on when we can attend to address a no heat issue (He called our office at 7:10 am, we called him back at 7:55 am, he asked for a service call by 9 am or after 6 pm), he can "turn it around" and write a negative review of our company.
We try our best to service our clients as quickly as we can and accommodate their busy schedules but that being said, we will not service clients who are rude, arrogant and verbally abusive to my staff.