Mckinnon Heating Cooling

I found water on the basement floor, and with a quick check found its' source to be the furnace. {we have a boiler]. A call to Mckinnon's Heating resulted in a tiimely appointment. I found 'Diane' on the phone to be most helpful in determining if this was an urgent call, or one the could be followed up the next day. She was both pleasant and informative. The technician "Dennis" was dispatched and sourced the problem immediately. A worn out back-flow valve. He even had one in his truck, unfortunately it was not a duplicate and could not be used. This however was not a problem. He had no intention of leaving it dripping another day. Off he went to the other part of the city to track down the intended culprit. He returned and fixed my furnace in record time. This is the least that you would expect from a service call. But these people had pride in their jobs, in their attitude and their workmanship. Introductions were made, shoes removed, tools available and kept off my carpeting; cleanup was done, invoicing was efficient and calculated on the spot. "Dennis" even checked another valve and took a moment to note that it had a small drip, and fixed it. He cared, and that is something that is more the exception than the norm in present times. I appreciate everyones efforts, and will continue to use McKinnon's service and would recommend them without hesitation. THANK YOU DIANE AND DENNIS!