New HVAC system for 3rd storey renovation
We needed a solution - we had to fit an HVAC system into a small space. Michael suggested a Skypak system, provided the specs and showed us exactly where it would be installed. Unfortunately, he was wrong. The unit had to be installed such that it took much more space than he had explained. The guys that delivered the unit ruined the carpet and trim on my stairs. The guys that installed the ducts had to be watched very carefully and asked over and over again to try to reduce the bulkheads - they just didn't care! I had to keep following up on the details, but they hounded us for payment! When they did come back to install the grills on the ducts, they bent them and used mismatched screws. The gas line on the outside of our house is part pliable copper just because they didn't have a long enough ladder. This has been described as "ghetto" by other gas line installers. Also, the hole they drilled in our outside wall was never sealed at all. Michael, if you read this, maybe you'd like to come by and finish the job, properly! To everyone else: If you are looking for any kind of service at all - keep on looking! You won't get it from McKinnon!
- Company Response
Linda,
For the record, we at Mckinnon, unlike all of the other HVAC contractors you interviewed, did take the time and effort to source a solution for your third floor. As I recall, others came and "scratched their heads" and left leaving you in a crisis. Please feel free to call me anytime. This is the first I have heard of any issues and considering it has been 2 years, I find it quite surprising to hear these comments now. We always return to make things right even if we do "the ball". I always return phone calls and emails and always willing to correct any and all deficiencies our clients have.
I look forward to hearing from you.Michael