Sunday night my husband was doing laundry and noticed a trail of mud leading into our basement floor drain. We figured water must have come up the drain when the washer was running. I had someone from the city come out to take a look and they said to call a commerical plumber. I found Roy's number on Homestars. I arranged for Roy to come out on Saturday morning because he wanted me to be home when he came by, and I didn't want to miss a day of work (at this point there was no water in the basement). Sure enough, Friday morning after some bad weather, our basement completely flooded. I called Roy and he came over within the hour. He put a snake down the drain and the water cleared out immediately. He then put his camera down the drain and saw that our p-trap needed replacing. He arranged for a pair of guys to come out the following morning and break-up part of the basement floor and remove the p-trap. Overall it took about 5 hours work, was sorted out within 5 days and cost us about $1000. Roy was really friendly and quick to respond. I would definintely recommend him.