Master Concrete & Interlocking

Concrete Contractors
Burlington ON L7M 0P2
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Master Concrete & Interlocking
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91%

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Reviews by rating (past 12 months)

Reviews for Master Concrete & Interlocking

Average customer rating:
9.1 10 (117 reviews)

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Ed from Milton
Ed from Milton
1 review Milton, ON
10/10

exposed aggregate & stamped face on steps

We found out about Master Concrete from someone on our street who had work done by them and were very satisfied. We found Master Concrete to be on time and the workmanship excellent (exposed aggregate with stamped face on steps). Our from porch looks great!!!!! Thank you Hercules, Lucy and Jennifer.

Approximate cost of services:
$6,000.00
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Company Response

Thank you Ed for your kind words. It was a pleasure doing business with you.

Derek Janis from Milton
Derek Janis from Milton
1 review Milton, ON
10/10

Stamped Concrete Driveway

#Master Concrete & Interlocking - represent professional service all around. They provided accurate estimate, started and finished the job on time. The end job result looks better than expected! Look no further! Thank you Jennifer and Herc.

Approximate cost of services:
$4.00
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Company Response

Thank you Derek for your 10 stars!!! We appreciate you taking the time to share your experience with others.

Pete from Oakville
Pete from Oakville
1 review Oakville, ON
10/10

Front Stairs, curbs and Back Patio

If anyone has any doubts about using this company they shouldn't. Top notch service from beginning to end. Everything turned out much better than myself and my wife had envisioned. Herc and his team were very professional on time and great to work with. Would definitely recommend them for anyone doing larger projects like mine.

Approximate cost of services:
$18,000.00
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Company Response

Thank you for your 10 stars! We love to hear from happy satisfied clients.

Jenny
Jenny
1 review Oakville, ON
10/10

Driveway

Price- very reasonable! You get what u pay for
Quality- exactly how I wanted it to look!!
Timeline - finished a couple days early
Punctuality - always on time and ready to work
Thank you master concrete for my amazing driveway

Approximate cost of services:
$6,000.00
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Company Response

Thank you Jenn for your kind words.

Doug in Milton
Doug in Milton
1 review MILTON, ON
0/10

Backyard Patio

The worst company to deal with!
Their customer service, if you can call it that is brutal, almost impossible to get ahold of anyone, and when you do, you can't get an answer until Hercules decides to call the office back, and then typically they forget to call you back. More phone calls lead to more frustration, and when they do set appointments they either don't show up or they call 5 minutes after the appointment time to reschedule.
We were more than ready to pay full price for the work we were quoted on, but after seeing the finished product, we couldn't believe they wanted full price for the job. There are multiple spots that look terrible, definitely not "broom-finish", and according to them, there is nothing they can do. It is like buying a new car at a dealership and noticing dents & scratches on it before you drive it off the lot and they still want you to pay full price for it.
We sold our house recently and I feel bad for the new owners if they ever need to deal with this company. I also need a patio at my new house, but will never use these "professionals", and recommend that you do not use them either.

Approximate cost of services:
$4,300.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your feedback. We have recently hired another receptionist to help with incoming calls and daily work load. We apologize for rescheduling your appointment, sometimes Herc has to remain on site when concrete is being poured therefore we have to reschedule his calls. Hercules did return to your home to apply another coat of sealer to rectify the stamped borders. Hercules was aware of the area that concerned you and therefore offered you a discount to rectify the situation.

Melanie in Milton
Melanie in Milton
3 reviews Milton, ON
3/10

Stamped Concrete of Front Porch

Bogus warranty! At first I thought this company was great - they had a very professional sales approach and seemed to have a very organized approach to their business. We were very happy with the finished product....at first.....However.... Our front porch stamped concrete done in 2010 has cracked/crumbled in multiple places around the step, bullnose and where the garden walls meet the porch after 9 months. Since it was within a year they confirmed a repair would be covered under warranty (as stated on the contract). I've had at least four phone calls, four-five emails out to them and even received a letter from
THEM confirming they would fix the repair in the spring of 2012 after not getting to it at all in 2011. The work is still not repaired, can't get them to set a date and was supposedly warrantied...beware! I'm not sure what our other options are now to fix this :(

Correct on Company's statement below - the warranty work was completed in August 2012 after I provided them with notice that a complaint would be lodged with the BBB if action didn't commence by Aug 31, 2012. The warranty work was well done and addressed the issue.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Its all about the warranty - if the work can't stand up to even a full year of weather, they need to stand behind their product and schedule a prompt repair before the issue gets worse and they've lost all goodwill with the customer.
Any advice to offer fellow homeowners facing a similar project?
Don't just read the reviews on their website - look for reviews on sites like this for trackrecord of follow up over time and workmanship quality over time.
1 of 1 people found this review helpful.
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Company Response

Thank you Melanie for taking the time to review our company. Our apologies for the delay in the repair. We did follow through with our warranty and Hercules was out to repair your work the later part of 2012.

Stefan in Port Credit
Stefan in Port Credit
9 reviews OAKVILLE, ON
10/10

Concrete Walkway for a House

Master Concrete were easy to deal with, providing a quick and accurate proposal then showing up as promised and finishing on time. The curb appeal of our house increased with the new walkway from the driveway to the house as it created a large garden space.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you Stefan for your positive review, and 10 stars! It's always nice to hear such kind things about our company.

Mike in Milton
Mike in Milton
1 review Milton, ON
2/10

Interlock of Front porch and walkway.

Master Concrete & Interlock installed interlock at the front of our house, which included a walkway along the driveway to the sidewalk. This work was done in 2006. The front porch area has shifted and sunk over 3" from the original installation. I understand that all things move and shift.....BUT WHOLLY COW. I invited them back to rework the interlock (only the porch section). They quoted me MORE THAT THE ORIGINAL INVOICE....to rework it.
THANKS FOR STANDING BEHIND YOUR WORKMANSHIP...HERCULES

Approximate cost of services:
$4,700.00
What could this company do to improve their services?
---nothing at this point-----
Any advice to offer fellow homeowners facing a similar project?
Stay clear
2 of 3 people found this review helpful.
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Company Response

Mike,
We did provide you with a quote to repair the job from 2006. Our pricing does increase every year to compensate inflation from our suppliers and everyday operating expenses. Perhaps an arrangement could have been made regarding to the final price by calling the office. Tiago does not have the ability to lower the price unless authorized by the office. We apologize for the misunderstanding and by no means were we trying to offend you with the price. We hope you can except our sincere apologies.

wako dako in Halton
wako dako in Halton
1 review Milton, ON
8/10

Front Patio

We used Master Concrete & Interlocking to add to our front patio and extend our porch and they did a good job. The work was of good quality, they were friendly and on time.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Master Concrete & Interlocking

Owned and operated since 1996.
Specializing in all Concrete, Asphalt & Interlocking.

CATEGORIES
Concrete Contractors
WEBSITE
https://masterconcrete.ca
YEAR ESTABLISHED
1996
PAYMENT METHOD
Cash, Check,visa,mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.