Loc Tite Interlocking

I hired Loc-Tite last year to do some interlocking work. The work was done to our satisfaction. After the winter, the metal border popped out in one area and there was a dip and crack in one section of the interlocking. It took 2 months of calling to get someone to come and fix it. The receptionist was very nice but no one ever called us back....they just showed up one day (luckily we were home!).

The only reason I give them a 3/10 rating is because I'm happy with the job they did now that it's fixed (hopefully it will hold!). Things get worse from here though!

Unfortunately I referred Loc-Tite to my mother several months ago (before I started calling to get my driveway fixed). She had 3 estimates all in the same ballpark, with Loc-Tite being one of them. The only reason she chose them is because I recommended them. I was at her house the day Foti came and they signed the contract and she paid the deposit. I'll let her post a review and give all the details of what happened since then, but what I can tell you now is that she's been waiting for 2 months, calling 3X per week with rare responses, and now she is being told they refuse to finish her job because they under-quoted. They also won't give her deposit back because they did about 2 hours of work and dumped a pile of small rocks on her driveway (which, by the way, is preventing her from being able to get the rest of the driveway paved and taking up parking space).

I feel like horrible for recommending them to my mom because it has put a lot of stress on both my parents. I wish I had read these reviews before because I would have never hired them myself or referred them to anyone. I have had to tell several people who I had referred them to and tell them not to hire them. It's obvious that there is a systemic issue in this company based on all the poor reviews and I'm shocked at how many reviews are 'hidden' - my guess is due to people so mad that they swore too much or accusations so bad that homestars felt the need to confirm them. Scary!

Once my parent's issue gets resolved with Loc-Tite, I will update this posting. Hopefully it will be a happy ending...soon!

So here's an update...after posting this review, Gregg (the owner) called my mother. He came over and after some negotiation agreed to finish the job at the cost quoted. My mother is very happy with the job! As a result, i increased my rating to a 7. Although the workmanship is great, i still think it is unnecessary for people to have to go through so much pain to get the job done - especially when everything was agreed and a contract signed. It shouldn't take so long for a company to respond to their clients. I think that if Loc-Tite had handled the situation differently - had been honest upfront about making a mistake - a resolution that worked for everyone would have been found quickly. I may recommend them to others in the future but i would definitely tell people what my parents had to go through so they had the full picture before hiring Loc-Tite. Kudos to Gregg for sticking to his contract and finishing the job though!