Loc Tite Interlocking

We called Loc-Tite to give a quote for a backyard interlocking patio. Their salesman Jim came and was in a such a hurry to give a quote and leave as soon as possible and didn’t really pay attention to our questions. So when he came back to sign the contract, he had to backtrack on some of the work that he agreed to in the original quote. Jim confirmed we would be notified in advance when they would come, and he reconfirmed this when I called him a week later.

But 3 weeks later a crew showed up at our door unannounced to start the excavation. They made a huge mess in the front, scratched up the sidewalk of our neighbour across the street and angered them by arguing. Another crew member disturbed all my neighbours by going door-to-door to ask $20 to remove their garbage (this was during the garbage strike) and then denied doing it. They didn’t have the proper equipment to remove the tree stump or old patio frame which was part of the contract so they had to leave that uncompleted. We were told another crew would return in 2 weeks to complete the work, and we asked again that they call ahead next time.

Didn’t hear anything for 6 weeks and all emails and messages were never returned. Then after no communication for 6 weeks, we arrived home to find a crew there working. They scratched up the sidewalk of our next door neighbour this time and fought with them. They again didn’t have the proper equipment to remove the tree stump, and they brought the wrong brick. Jim had written down the wrong brick in the contract even though we were specific in what we wanted and had never considered anything else. After not being able to reach the owner until the next day to resolve this, he refused to replace the brick with the correct kind unless we paid the restocking fee. Eventually the crew came back with the correct brick to start the work after 5pm. They didn’t bring enough and had to go back for more, and they still did not have the equipment to remove the tree stump.

This was a small, simple project (19’ x 20’ square patio), but it took them 5 days! over 7 weeks to complete. They would start late each day and not finish until 9-10pm. It took them 4 days just to remove a tree stump. The owner Greg never visited the site and when I did speak to him on the phone he was extremely unprofessional, screaming and swearing at me. Salesmen Jim only cared about his commission and made false statements about what was included in the work when we signed, and then threatened to pull the crew when we called him out on what he promised. The work itself was just okay. They didn’t make any attempt to dig to a proper depth or level the patio at all and the “polymeric” sand was left partially brushed in and without beging treated with water at all. I’m sure there are much more professional companies out there that will do the same quality work for the same price.

By the way, they also have an F rating with the Better Business Bureau.