I used them in 2013, and they were okay (had to call them a couple of times to see when they'd attend). Having sold my house, I elected to not renew. Since I did not confirm a renewal, I thought no further action was needed on my end. Instead, they showed up last week and applied fertilizer and left a bill. Thinking this was a misunderstanding, I called and expected a reversal of the charge. Instead, I was told that the service renews "automatically" based on wording in their contracts that states "our service continues from year to year". Hence, there was no reversal and they demanded full payment. As a lawyer, I question whether this complies with the Consumer Protection Act. In any event, the contractual wording is not clear. As a loyal customer who paid full in advance the prior year, I would've expected a better outcome. They've lost my business and I would not recommend them to anyone.
- Approximate cost of services:
- $57.00
- Company Response
Hi Mr. Datt, We specialize in Green and Healthy Lawns and work diligently to know almost everything there is to know about that.
We try really hard to be completely transparent, and in doing so we lay out our simple Service & Partnership agreement in black and white so everyone can understand. We like to help, so I've provided a link to the Consumer Protection Act below: We go over and above the minimum laws to make sure we take care of our customers- you should too.
https://www.ontario.ca/consumers/your-rights-under-consumer-protection-act
Good luck with your practice!