I used them in 2013, and they were okay (had to call them a couple of times to see when they'd attend). Having sold my house, I elected to not renew. Since I did not confirm a renewal, I thought no further action was needed on my end. Instead, they showed up last week and applied fertilizer and left a bill. Thinking this was a misunderstanding, I called and expected a reversal of the charge. Instead, I was told that the service renews "automatically" based on wording in their contracts that states "our service continues from year to year". Hence, there was no reversal and they demanded full payment. As a lawyer, I question whether this complies with the Consumer Protection Act. In any event, the contractual wording is not clear. As a loyal customer who paid full in advance the prior year, I would've expected a better outcome. They've lost my business and I would not recommend them to anyone.