Laird & Son Heating & Air Conditioning

When I opened & tried to start my central for the 2012 season I realized I had a problem. I contacted the company that the unit was purchased from & I spoke to 2 people that were rude & of no help. I went through the yellow pages, hoping to find someone that could be of assistance when I saw Laird & Son under a/c repair. I remembered my friend's recommendation of Laird & Son as a great company to replace my hot water heater, so I gave them a call. The first person I spoke to was Heather. She was very pleasant and gave me several dates and times to chose from, to have a service tech could come out & fix the problem.

I was given an appointment between 3:00 & 4:00 and Sam arrived promptly at 3:00. He was very professional and courteous. He checked the outside unit then asked to see the fuse panel. Within a few minutes he had determined that the fuse responsible for the outside unit had blown. Sam replaced the fuse and got the fan running again. He checked the coolant level and my a/c was back in business. It was a simple fix and this wonderful technician found it, fixed it and didn't try to scam me into buying a new air conditioner. I really appreciate the fact that Laird & Son has employees that are honest, helpful and knowledgeable.

Ironically, while Sam was here for the service call, a fellow + his trainee showed up asking to check my hot water tank. They said they were checking on homes with older tanks and that they would replace them for free. They implied that Direct Energy had contracted them out to replace customer's tanks without charge. I was almost ready to sign the booking for replacement when Sam advised me that they probably weren't working for Direct Energy and I should be careful of what I signed. I took his advice & asked for the contract & contact information. After they left I read the brochure they had left and sure enough Sam was right, they were one of those scammers we've all heard about that sign you up and lock you in. Had I signed that contract I would have been stuck with something I didn't need. I'm so glad Sam was there as a voice of reason and so glad he was able to get my air conditioning fixed. It's rare to find an honest and reliable company to deal with, but I found one in Laird & Son and would recommend them to all of my friends & family for their hot water tank, heating & air conditioning needs.