I paid for a vanity cabinet at KOLANI Store located at 8001 Jane St. on May 14, 2013. The rep. said it will be available for pick up in less than two weeks and they will contact me as soon as it is. Three weeks later I contact them and I find out that it will only be available in another 4 days. And when I comented on the service the company provides, and mention that I wish to have my money back, the man on the phone comments: "You did not speak to me, so, I don't know". In conclusion, very poor customer service and communication skills, unreliable and uncooperative with poor time management. Think twice before you decide to make your purchase as refunds are subjects to 25% restocking fee. I trust people will find this review helpful
- Approximate cost of services:
- $1,962.81
- Company Response
Good Afternoon Darya,
Thank you for your feedback. I spoke with you yesterday evening and informed you that we always require 2 days notice for vanity pickups as the sinks need to be glued on the counter and require a day for drying. Your vanity was available immediately after you ordered it, but you advised that you will not be needing it for another 2 weeks. You called me yesterday to advise that you are ready to pick up your vanity and I re-informed you that the sinks need to be glued and you may pick it up in 2 days. I really do apologize if you felt that you were misled about the pick up dates. You are right in the sense that all special order items are subject to a 25% re-stocking fee. I hope you understand that most companies charge a restocking fee on special order items that are cancelled/returned. You did not mention that you were looking for a refund and I did not even mention a restocking fee. Our invoice does indicate this, however, if you feel that we have misled you and would like to return your product, we will gladly refund the item without a 25% restocking fee.Customer satisfaction is extremely important to us and we would bend over backwards to keep you satisfied. Please call me to discuss this matter.
Best Regards,
Tia Assaf
Director of sales
416-242-3333