Reviews

10/10

I had Adam and his crew do all the exterior for my home including three decks and fence. The job was done very fast, well and passed the rough-in of pins and final inspection. All was done according to plans and timelines. Highly recommend Royal Innovation.

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your business Adam.

10/10

I had my windows and doors installed last week. First, I would like to mention, as the representative and installer attended my property to measure everything they quoted on the time period it would take to complete my order. It was right on the dot without delays. At the time of my first appointment, Stan gave me advise on the types and kinds of windows that would fit my needs and space, and I am very glad I took it, now that windows are installed it makes perfect sense. The company and the rep. deserve this 5-star review.

Approximate cost of services:
$12,500.00
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Company Response

Thank you for choosing Canadian Choice Windows! We are glad to hear that Stan and the installation team took great care of your window and door needs. We wish you a safe and warm winter season, best regards

10/10

I needed a cedar deck to be installed in mu backyard (attached to my house, not free standing). I got a great deal, with me buying the materials and Beaver Brothers, just conducting the labor. They asked for a deposit before beginning the work they started the next day after I gave them the cheque payment with initial deposit. Finished the whole deck, ground up - in two days!!! And only worked mostly during day time,when I was at work. Would absolutely hire them again and/or recommend to others.

Approximate cost of services:
$8,500.00
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Company Response

Thank you very much.

9/10

I found almost a complete package of the materials to put together finishes in all the 5 bathrooms in my house. A nice Italian lady helped me match the wall tiles to floor tiles for showers and around the tub. Overall a pleasant experience. When I returned with some extra boxes got to make sure the contractors wont be short, so I wont have to ask them to come in twice, they didn't refund my money but offered an exchange, so it all worked out

Approximate cost of services:
$4,500.00
7 of 7 people found this review helpful.
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1/10

I paid for a vanity cabinet at KOLANI Store located at 8001 Jane St. on May 14, 2013. The rep. said it will be available for pick up in less than two weeks and they will contact me as soon as it is. Three weeks later I contact them and I find out that it will only be available in another 4 days. And when I comented on the service the company provides, and mention that I wish to have my money back, the man on the phone comments: "You did not speak to me, so, I don't know". In conclusion, very poor customer service and communication skills, unreliable and uncooperative with poor time management. Think twice before you decide to make your purchase as refunds are subjects to 25% restocking fee. I trust people will find this review helpful

Approximate cost of services:
$1,962.81
3 of 4 people found this review helpful.
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Company Response

Good Afternoon Darya,

Thank you for your feedback. I spoke with you yesterday evening and informed you that we always require 2 days notice for vanity pickups as the sinks need to be glued on the counter and require a day for drying. Your vanity was available immediately after you ordered it, but you advised that you will not be needing it for another 2 weeks. You called me yesterday to advise that you are ready to pick up your vanity and I re-informed you that the sinks need to be glued and you may pick it up in 2 days. I really do apologize if you felt that you were misled about the pick up dates. You are right in the sense that all special order items are subject to a 25% re-stocking fee. I hope you understand that most companies charge a restocking fee on special order items that are cancelled/returned. You did not mention that you were looking for a refund and I did not even mention a restocking fee. Our invoice does indicate this, however, if you feel that we have misled you and would like to return your product, we will gladly refund the item without a 25% restocking fee.Customer satisfaction is extremely important to us and we would bend over backwards to keep you satisfied. Please call me to discuss this matter.

Best Regards,

Tia Assaf
Director of sales
416-242-3333