Seeing as their online customer service system does not work, nor does there help area, I have had to post this review in hopes that they see what has happened and to warn others that this company is bad news. Do not read any of the other reviews, as I did and thought, hey, I'll give it a try. Don't waste your time.
When JunkIt first arrived, they quoted me on 2/3 of a load and 2 hours of time to remove my junk. I signed the quote and expected that I would pay the amount shown. Instead, they took half of my stuff away and told me that I would have to pay to have the rest removed, probably the next day. If I had known that, I would not have signed the quote. After speaking with the manager on the phone, who told me that the quote didn't mean they would remove all of my junk, he had me pay another 120$ to get the rest taken away, the next day. I needed this stuff gone, so I paid the bill, but I will never use this service again. Clearly a signed and documented quote does not mean anything to this company and they will tell you untruths to get you to pay more then what was agreed upon. The kicker is that the guys moved things from one space to another in my unit, and there is still a huge piece of wood that is sitting here that I can't do anything with. I would call them back, but the last three times I have called I got hung up on.
So not only did they provide a bad quote to begin with, their manager fought with me on the phone and insisted that I had to pay another 120$, and then the guys that came didn't do their job completely. The survey on the order form that I originally signed was also filled out, not by me, but by their driver. There is certainly some issues that this company still needs to deal with, and I will never use their service again.
I really hope that this will help people make an informed decision and avoid this company. The rest of the reviews may be good, but they may also be false. You might regret it if you do end up using them.
- Approximate cost of services:
- $700.00
- Company Response
Max, I would like to thank you for your review. Our company welcomes all and any feedback to assist us in evaluating and improving our customers experience. We are very sorry that you were not satisfied with the pickup. We have worked so hard over the past 13 years to provide the best experience possible for our valued customers and were very upset reading your review.
After a careful and thorough investigation, I have concluded the following:
1. You indicated that our online customer service system does not work. In what respect? We can be contacted by email or phone. What online customer service system are you referring too? Perhaps you are confusing us with another company?
2. You state that no one should read other reviews. Why is that? Are you questioning the integrity of this website. I know Homestars takes this very seriously to ensure accurate reviews including IP detection of the computer providing the review.
3. You indicated that we left a piece of wood at the location. Our standard procedure is for our customer to do a final review prior to leaving to ensure that all material has been removed. Our staff asked you specifically if there was any other material to be removed. You indicated that nothing else is to be removed. We followed your directions. Perhaps you, another colleague or superior found this after we left? We can only go by your instructions.
4. Quote discrepancy - We gave you an accurate and fair quote and included a free hour of labour as well as an online discount for using our website. You signed this and accepted the terms. However, the scope of the project changed based on your elevators being broken and your failure to put any of them in service. We notified you of the extra labour charge to accommodate the extra time. Is that your issue? We feel that is reasonable. If the scope of a project changes, we have the right to modify the price. We still give you the right to approve the price change.
5. You indicated that we hung up on you. After reviewing our phone logs and system, I find no evidence to support this. In fact, our staff spoke to you throughout the day at least five times. It makes no sense that we would hang up on our valued customers.
My investigation results are inconsistent with your experience. Max, I am personally available to discuss your issues with you. Please contact me at chris@junkit.ca or 416-531-5865 ext. 112 or provide me with a convenient time to discuss.
Christopher Luciano
CEO