International Pool & Spa Centers

I have shopped at this store for the last 30 years (yes 30 years). No more after today.
I brought an empty chlorine container for a refill today. They do have a sign at the front, new this year, that they do not want you to bring your container through the store. That I can understand the rationale behind. I walked outside and left it on their back bay. Then I walked through the store, empty handed to pay for the chlorine. I stopped at the water test station to have the water tested. The gentleman behind the desk told me it is not working. Then he asked me if I walked from the back. When I told I did, he ripped a strip of my back, telling me it is not allowed. There is no sign at the back saying this is not allowed. Furthermore, I do not see why you are not allowed to walk through the store empty handed. He said these are the rules. I told him they had no such rules for the last 30 years. I also told him I am handicapped and I am not walking back and forth outside the store three times just to get chlorine. He said I do not care, and if you do not like the rules do not shop here.
I proceeded to the cash to pay. He told the cashier do not cash him out. Yes. They refused to sell me chlorine.
I asked the cashier to call the owner of the store. They refused, saying the rude person yelling at me is the manager. His name is Blake. I again asked to speak to the store owner. They refused. Blake said I am on the phone with tech support.
I left the store and walked outside to the back of the store to get my still empty container. By the time I walked back to the car, Blake came outside with his phone claiming he is on a call with head office Danny. Blake refused to hand me his phone to talk to so called Danny. He held it in front of my face and told me to not to touch his phone. I am not certain if the call was on speaker or if there really was a Danny at the other end. I asked if the person can call me back on my cell phone. No response except from Blake saying no (I do not believe there was anyone at the other side of Blakes phone). I got in my car and left
I myself called head office. I got a voice mail for a Danny. Left a message. They never responded back.
What an awful store with an awful customer service. I noticed the last three Google reviews mention the awful customer service and one specifically mentions Blake. One customer has been shopping there for 25 years. Slowly but surely customers who have kept this store in business for decades will all start shopping elsewhere. It takes years to build a loyal customer base and only minutes to completely ruin it. I am certainly not going back.
I should note that the last few times I have been to the store, there were no customers. I can now see why. They are rude and obnoxious.
This year I do not recognize one person that works there. They are all new. In past years there were some turnovers but many of the workers were familiar and they returned year after year. I am not sure if the store changed owners. But even that is not a reason to hire all new staff and get rid of all the old staff.
The prices the store charges for the pool products are really high compared to other pool stores and the Big Box Stores.
You add to this awful customer service, I cannot imagine them staying open for much longer. The first thing they need to do is to get rid of Blake and his I do not give a care and I do not need you to shop here attitude.

Missing 5k worth of equipment that was paid in full in September 2022
Ken promised me it would be sent out in March and has since disappeared and no longer returning phone calls.

Attended the Mississauga store to purchase chlorine. Upon presenting their coupon for 40% discount for up to a maximum of two containers ($6.00 discount), I was told that the store does not accept coupons that are printed from their online catalogue on their website, and that the coupon must be clipped from their hardcopy catalogue not from their website catalogue. I spoke with the manager Mike who stated this policy is being strictly enforced by corporate head office, is a change from past practices, and I should take it up with their head office. I have been a customer for at least fifteen years and have used these coupons since inception by printing them from their online catalogue for the over 100 litres of chlorine I purchase annually. It is ludicrous in this paperless day and age to expect customers to now order a hardcopy catalogue to be shipped through the mail in order to use any coupons that are contained therein. Nowhere on their website does it state to do this. This ridiculous change in policy amounts to misleading advertising and very poor customer relations. The corporate office did not have the courtesy to return my phone call or email. Going forward, I will take my future business to their competitor across the street.

I have been coming to International pool & spa for so many years. I always deal with Alex Toth the Manager. The last visit I had a plumbing issue With my pool and Alex advised me to change the line and he provided me with all the required parts to do the job.
In addition, he gave me some helpful advise to do the job.
I do appreciate the high level of customer service from the Manger. Job well done.

Since the moment this hot tub was delivered June 2019, we noticed the cover given to us was too small. We contacted International pool and spa and asked them to replace it. For over a year they have been saying they would deliver another one. To date we are still waiting for the cover to be replaced. On May 1 2020, we called International Pool once again because the electrical controls were not working. A service man was sent out on May 5, 2020. He checked the circuit board in the hot tub and determined that it was defective and needed to be replaced. He left saying he would order the part. We have been waiting since then and my calls have been ignored. When the manager does decide to answer he blames it on COVID-19.

We bought a hot tub from the Mississauga location. Excellent experience there. The staff at the store is great. However, dealing with their head office for service is challenging. We have had to call dozens of times to schedule a service call. But the technician, when he arrived, was great. Professional and knowledgeable. I just wish it was easier dealing with head office.

I have used this company on a few of my houses over the last 15 years. They just recently completed my new house backyard and I couldn't be happier. We installed a fiber glass pool and a coast spa, the representative was knowledgeable and the service was great! I dealt with the owner Marshall and I have nothing but great things to say. The project was built on time, on budget and the seasonal services have been exceptional. This is my 4th project with them and I wouldn't hesitate for a moment to recommend their services.

Purchased a coast swimming spa to double as an exercise pool for our small backyard back in June. We purchased it during a sale they had and it came with a bunch of extras for free. So far everything has been working great and we are enjoying it, hopefully into the winter. Service was great, we had one minor issue the first week, but they came out and fixed it right away. Overall, very happy with my purchase.

Great shopping experience with fantastic customer service. The staff helped me solve my problems and made sure I bought the correct products without overselling. The service tech came to my house did a great job.