The new house we moved into came with a spa. It didn't look like the spa had been used in years, but we really wanted to use it. We contacted International Pool and Spa Centers to see if they could send a service person to help us determine if it was salvagable. The dispatcher advised we should try to obtain as much information about the spa (make, model, serial number) as possbile, then call back so she could determine if it was one that they could indeed service before senting out a service technician and wasting our money. We were very appreciative about the concern she showed for our time and money. It turned out that the spa we had was a model they could service, so service was set up to take place just 2 days after we called in. The service guy was very polite and knowledgeable. Eventually the spa was up and running with everyones great help! I would definitely reccomend International Pool and Spa Centers to first time spa owners.