Recently i purchased a kitchen from IKEA Ottawa, after a long detailed consultation from an IKEA Kitchen consultant to confirm the space and cabinets required for my kitchen area we purchased a kitchen that was confirmed included all necessary components to fit the designated area for ourkitchen.
The next step was to set a delivery suitable, Our purchased was on a Friday and it was set for Delivery on the following Sunday between 9:30 Am - 1:00 pm, after we arrived home we realize that the phone number we had given them the phone was lost and we immediately call IKEA Customer service to give them an alternative number to call notifying us that the delivery was on its way, we spend the whole morning waiting but no one showed up or call.
We call IKEA Customer service again to let them know it was not delivered and they reschedule another appointment now on the following Thursday between the same times, again no one showed up they were apologetic and yet reschedule another delivery for Saturday promising that it will be arriving the earliest possible most likely around 10Am Finally at 1:10 pm on Saturday we got our delivery.
After three attempts we got our kitchen once we start assembling the cabinets based on the layout and intense and extensive search for the components we star realizing that there were several items Missing and some Items were totally wrong not even required to put together our kitchen.
We had to stop the installation and would like to mention during each delivery we had our Kitchen installation contractor on hand and had to pay him a minimum of three hours each time he was there, we had to gather all mismatched items and drive to IKEA for return and exchange.
Once we arrived at the IKEA Customer service desk and explained our ordeal we were offered that the delivery charge of only $79.00 was going to be refunded for our trouble, i thought that was a mir nothing comparing the cost for our contractor seating around and our stress endured during this ordeal we recommended that the list they can do is give us a credit for our Contractors time that was totally rejected and we demanded to speak to a Manager, when the Manager arrived she also rejected our demand saying that IKEA's best offer is a store credit of only the $79.00 Delivery Charge.
After spending three hours trying to exchange our wrong items we received we were told that the has to call for an investigation on those items to find out why we did not receive them, after arguments they considered to exchange the items and credit us for those but still had to repurchase the correct item.
On our order there was several electrical items that we were told it was all inclusive in our original purchase only to find out that those items had to be hand picked by us and the consultant should had told us, the question is if one is relying on the professional advice of the trained IKEA consultant it is then totally IKEAS responsibility of IKEA to train their staff accordingly and not the customers responsibility, we went to IKEA for a total solution and not doing this process on our own.
My Recommendation is if you are planning to purchase an IKEA kitchen thing again, it's not what it is believed to be. on my behalf NEVER AGAIN!
- Approximate cost of services:
- $3,500.00