Customer service not their strongest attribute
Purchased a package that included 3 weed control and 3 fertilizer plus aeration. They offered unlimited free resprays for the weed control. A week after my initial weed application I called Home Turf and requested they come back and reapply the weed control. I was told I had to wait for 2 weeks before they could send someone out. I asked to speak to a supervisor and for them to expedite my request. They said they would send someone in a week. They never did. It has been 2 and a half months since I signed up and they have not applied additional weed or fertilizer application. Customer service is certainly not their strong set.
- Approximate cost of services:
- $350.00
- Company Response
Hi Calvert, free re-sprays are completed within 1 to 2 weeks depending on the weather. Unfortunately, we cannot apply weed control in the rain etc. Unfortunately, we cannot tell who you are to help you but please give our office a call to get the re-spray expedited. We will ensure that this is completed right away. Have a great day!