Home Depot - Caledonia Rd

FOR THREE MONTHS I've been trying to resolve my window blinds order. On Jan. 30, 2017, I tried to cancel two of the 9 blinds ordered. My in-store consultant was on holiday; I sent him a text and went into the store, with no results. The installer, John, came to install the 7 blinds and took back the two blinds as the cancellation did not go through despite my efforts at the store and my texts to the designer. When the designer, Avi, returned, I told Avi I'd like to replace the two blinds taken back to the factory and he said "no problem", I'll take care of it." Two months later, March 29th, I call Avi and he's done nothing. He sends me back to the store to get the sales rep name as I had only the ID # of the sales associate who tried to help me cancel my blinds on Feb. 1. I call two weeks later and still no action. I went into the store and spoke to Nick in the Decor Section and he contacted Vince Carruto, regional manager for decor. Vince said he'd resolve the issue within the next few days. That was FOUR WEEKS AGO. I've left four messages for Vince; no response. I've asked for an email update and left my email: NO RESPONSE. I've called Nick back at the store; NO RESPONSE. It's now May 18th.
NOONE HAS TAKEN THE TIME TO RESOLVE THIS. EVERYONE PASSES THE RESPONSIBILITY TO SOMEONE ELSE. IN THE MEANTIME, THEY HAVE HELD UP MY REFUND FOR ALMOST FOUR MONTHS!!!
Beware dealing with this company as the customer gets lost and has to do so much work to try to get real action. Promises, yes. Resolution, no. Still working on it....