Hoerner really came through for our family. We had been away on holiday for a week only to arrive back in Toronto (on a weekend) to a burst water pipe. We shut of the water and booked an "emergency plumber" (with different company) for an extortionist service fee on the promise that he would arrive within hours. He never arrived, despite repeated assurances from the company that he was coming soon. The next morning we phoned Hoerner at 8 am and told our story. Kim answered our call and was so nice that I could have hugged her. She sent Chris out immediately. He arrived less than forty-five minutes later and diagnosed the problem and fixed it within the hour. We are so happy with the service and care that Hoerner provided that we bought a 5-year membership.
- Approximate cost of services:
- $250.00
- Company Response
Leslie, Hoerner Heating & Plumbing was happy to help you out during the cold snap this past weekend. We are available 24 hours a day, 7 days a week for these type of emergencies. Glad to hear our staff were professional and offered outstanding service. Look forward to working with you in the future.