An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I would say the customer service is excellent. The person on the phone was courteous, clear and very organized. I have had numerous dealings with this company and all of the employees are exemplary.The technicians always came during the time stated and were professional and polite. They were very respectful of my property as well. We unfortunately had numerous glitches but Hoerner did everything they could to resolve things in a timely manner. I would definitely recommend this company to other people.
- Approximate cost of services:
- $4,972.00
- Company Response
Hi Leslie,
Thank you so much for taking the time to do a review for our company. We at Hoerner Heating & Plumbing look at our reviews as an opportunity to learn how to better our business. I am so glad to hear that the customer service representative was courteous, clear and very organized and the technicians were on time, professional, polite and respectful of your property. Also I am glad to hear that Hoerner did everything they could to resolve obstacles that were presented.
Again we are always striving to improve and we very much appreciate all your great feedback.
We thank you for the review and look forward to hearing from you in the future.