Hi Lite Electric Inc.

We called Hi-Lite Electric to fix a circuit that wasn't working in our kitchen (I had three plugs on one wall that haven't been working ever since we'd moved here). We also had them replace a bunch of dimmers (and a couple of old light fixtures) because our old dimmers didn't work with LED bulbs. They did a great job: they are punctual, courteous, and very professional. Very clear about pricing upfront, and they delivered on everything they promised. Highly recommended.

Working with Hi-Lite Electric right from the outset was as pleasant an experience as one could have when replacing a panel in an emergency situation.

I spoke with Angie and she was very professional, assuring me that she would send an electrician immediately to assess my situation. Matthew showed up promptly and told me the steps required to proceed. Once Matthew and his team (Luciano, Steve, another apprentice) showed up to do the work, they did so very efficiently and effectively. Having them work on my home was an excellent decision, and I would strongly recommend them to any friend or family member in need of electrical work.

Great service, they explained everything in detail and they were very professional.

However, I was disappointed that they charged me $600 for a refurbish circuit breaker; and later found the same part on the internet for only $50.

Beware of what they don't tell you. On first call, was told of $120 travel charge which I guess they all do. When electrician comes, he tells you of $277 troubleshooting charge, to find out how much repair will cost. No more than 10-15 minutes, informed me it was a Toronto Hydro issue, who he called and they did an outside line repair which is free. So it cost me $277 just for 15 minutes of his time and to call Hydro. On a plus, Matthew the electrician was pleasant and friendly

I found Hi-lite Electric on line when I needed an electrical repair to fix a problem with my oven. This was the best interaction I have ever had when having a repair of any type done in the house. The customer service team on the phone were empathic, professional and I felt that they genuinely wanted to help me. I felt very reassured by them that the Hi-Lite team would be able to solve my issue. When Jeff and Steven arrived (on time) they quickly diagnosed my problem, provided a written quote and efficiently fixed the issue. They even arranged for the city electrical inspection that was needed due to the scope of the work. In future, based on this experience I would only call Hi-lite for any electrical needs.

Had a problem with the power in the upstairs bedrooms going out occasionaly so I called Hi Lite , big mistake. They sent Mathew and Steve , they spent their time looking for loose connections even though I told them that when the power went out there was a sizzling sound from the circuit breakers. After about 90 minutes they couldn't find the problem ,charged $355 and left.
In the last few months the problem has gotten much worse and I now have no power in those rooms. I called them again but they said it would be a charge of $299 to get somebody right away or $89 if I can wait 3 days, seems reasonable.
Save your time and money , call another company.

Had an existing light fixture that featured a motion and light sensor on it. Over the last several months, the light was not working at night at all. Several cracks have appeared on the sensor as well due to wear and UV exposure.

We went out to Canadian Tire purchased a new fixture sans sensor and called Hi-Lite. Matthew came over with his co-worker (in not so great weather conditions) and removed and installed the new fixture on the scheduled date and time. They did a great job making sure it was straight and installed correctly. This was our third time using Hi-Lite and we continue to be impressed with their service and will continue to use them.

Damage done to Master Breaker Switch. Hi-lite rep came out and inspected what needed to be done, requested Hydro One to come out to shut off power from the street and fixed the problem efficiently. No requirement on my part except to allow access to the garage where the service was located. Professional efficient and courteous service with appreciation for your business.

Very happy with the job Tyler did for me today. Called the company on Monday and the work was done today, Tuesday. Tyler explained everything to me. The cost was high but I know nothing about the cost of replacing a ballist. In the event I need an electrician again, I will call Hi-Lite. I do think they should not charge the $79.00 service charge when you have the work done.

Matthew & Stephen were very professional and communicative. They came within hours and since they don't charge by the hour, but by the service required to fix the problem, they were thorough in their work and took the time to explain the problem and solution.
Before beginning the repair, they sat down and showed me the certificates of insurance, WSIB coverage, the electrician qualifications, and explained the pricing structure. They were organized and did a great job.
The price wasn't cheap but you get what you pay for. I have confidence in their work and would recommend their services.