We had a great experience with HD roofing on our investment property through Cherry & Clark roofing and decided to go with HD again even though their quotes came in 20-40% higher than other companies. The estimator guaranteed Cherry and Clark would be doing the work and It would done to the same specifications so we were ok with paying the premium. From there it all went down hill, the roof was done by a group of un identified people in white shirts with no branding of either home depot or cherry and clark. Seems they had outsourced our job to another company without our knowledge or approval. They rushed through the job finishing in one day which normally takes 2-3 days for our size roof as confirmed in previous contractor quotes. Later to find out squirrels had lifted up the shingles and got into the attic due to poor workmanship. We proceeded to express our concerns to upper management who refused to help in any way. Terrible experience!! Don’t assume because they are a big box store they are going to stand behind their product/workmanship . Seems to me that profit is the be all end all.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?