5 rooms, hallway, stairs carpet intallation
This company was recommeNded to me but I won't pass the recommendation on. The installers worked very hard. My issues are not with them. The "POOR" rating goes to the salesperson. He promised a one day installation...it took two days. He quoted us a price based on his measurement of 161 square yards. He measured that twice and gave us that number both times. However, only 143.67 square yards were cut and installed to complete the project. We were told we'd be getting the 65 ounce carpet and it looks like we got the 40 ounce. After the installers arrived and informed me there was no way they could do all this in one day, I called the salesperson to remind him that a two day installation would jam me right up and that he'd even written down on the contract that I was going out of town the next day so it had to be a one day installation. He didn't even remember who I was. He made no apology for the trouble this was going to cause and he made no attempt to solve this. All it takes is this one salesman who wouldn't deliver on what he promised to make the whole Giant Carpet Company look bad!